Now Hiring - Business Account Coordinator in Red Wing, MN

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Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Deliver remarkable customer service to our Industrial Customers and Retailers who make inquiries about our products and services and/or who participate in the Red Wing for Business Program. Collaborate with the Industrial Team to assist in account management by coordinating and implementing account and program set up.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Provide our customers with a remarkable customer experience by providing timely, friendly, and knowledgeable service that exceeds their expectations.
• Work directly with the Industrial Team to support our business advantage accounts by assisting them with account set up, program set up, changes to the accounts, investigating and resolving concerns, and communicating to the customer as needed.
• Collaborate with the Industrial Team to ensure a smooth transition while onboarding new accounts.
• Partner with Red Wing for Business on any changes that occur, ensure all systems are consistent and accurate, and investigate and resolve disputes.
• Assist participating retailers with any business advantage account questions.
• Develop and maintain a deep knowledge and expertise of products, pricing and procedures while keeping up to date on relevant industry changes.
• Educate and assist customers about product and services and recommend the appropriate product solution.
• Identify the customers’ needs and be able to provide a solution that fits their needs and their program(s) via phone and email.
• Assist with Ecomm online orders

Bachelor’s degree or equivalent to four years related experience/training; or equivalent combination of education and experience. Experience must be related to customer service.

ADDITIONAL DESIRABLE QUALIFICATIONS

• Significant Knowledge of product offerings
• Knowledge of the sales process (market and sales cycle knowledge)
• Proficient use of Word, Excel, Outlook, Internet, [please apply online] and order systems.
• Analytical thinking skills.
• Excellent oral and written communication skills.
• Customer service driven.
• Good interpersonal skills and the ability to work in a team environment.
• Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company, and must give the impression of sincerity, empathy and willingness to serve the customer.

PHYSICAL DEMANDS

Office environment that consists of extensive sitting, keyboarding and extensive amount of time spent on phone calls.

WORK ENVIRONMENT

May be required to work Saturdays and flex hours during the week and holidays. Fast pace during peak times, which require skills to handle multiple tasks and the ability to prioritize.

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [please apply online] or call 651-[please apply online].

Please view Equal Employment Opportunity Posters provided by OFCCP at [please apply online] All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)